1. If the times specified in this Agreement are exceeded and/or conditions are not met, the
right to cancellation cannot be used, and Disobey Travel Agency will not make a refund.
2. If you made the reservation through Disobey Travel Agency’s website, mobile application, or
call center, you can make changes and cancellations via any of the online sales channels or the call
center using the REF (Reference) Code and identification details.
Disobey Travel Agency may unilaterally cancel the reservation and/or transfer due to unexpected
situations, force majeure, natural disasters, hail, floods, traffic accidents, etc. In this case, if there is
no fault attributable to it, no refund will be made.
3. Passengers who request cancellation within less than 24 hours for shared transfers, less than
24 hours for VIP transfers, or after the transfer time will be considered no-show passengers. In this
case, no refund will be made.
4. No cancellations, changes, or refunds will be made for the campaign product purchased by
the passenger for any reason.
Due to refunds of payments made by credit card, any financial damage, commission fees, etc.,
incurred and to be incurred by Disobey Travel Agency by the Republic of Turkey or banks will be
deducted from the amount to be refunded to the Passenger.
5. Cancellations of reservations purchased in installments will be refunded in installments to
the card account used for the payment.
If the reservation is canceled by Disobey Travel Agency for any reason, the Passenger will be notified
as soon as possible.
6. If the Passenger does not comply with the obligations in this Agreement and/or if the
reservation is canceled due to any fault and/or negligence of the Passenger and/or if the Passenger
does not receive the service, Disobey Travel Agency will not have any responsibility. Therefore, all
legal rights of Disobey Travel Agency are reserved, including the collection of the service fee.
7. Disobey Travel Agency has the right to withhold transaction amounts in the event of
Suspicious Transactions and if notified by the User or System Partner until the date of approval of the
Payment Transaction. If the suspicion is confirmed with documentation, payments will not be
processed definitively.
- If there is a suspicion that the Payment Transaction is not in compliance with legal provisions,
- If there is a suspicion that the Payment Transaction was made without the knowledge of the
holder of the credit card used in the Payment Transaction, - If there is a suspicion that the Payment Transaction was made without the knowledge of the
owner of the bank account used in the Payment Transaction, - If there is a suspicion that the Payment Transaction is not a real Payment Transaction (excluding
tests).
8. Refunds for transactions accepted by the bank after a cancellation/refund request will
reflect on the Turkish bank credit card used for the transaction approximately 2-3 days after the endof-day report is received. For foreign credit cards, refunds will reflect in approximately 3-7 days,
depending on the country. If the sales and refund transactions are carried out on the same day,
automatic refunds are not accepted by the banks, so the refund will be made by Disobey Travel
Agency on the next day (excluding weekends and public holidays). Since refunds cannot be made to
bank cards, refunds will be made via transfer or EFT after obtaining the Passenger’s account details.
The need to contact passengers to obtain necessary account information and to convey payment
orders to banks affects the refund period. If your credit card/bank card/account used for payment
has not been closed, your refund will be processed after the bank end-of-day report is received.
9. Due to refunds of payments made by credit card, any financial damage, commission fees,
etc., incurred and to be incurred by the Republic of Turkey or banks to ENtransfer will be deducted
from the amount to be refunded to the Passenger.
10. Rules to be followed during travels with Disobey Travel Agency:
- No alcohol or drugs should be consumed during the journey inside the vehicle.
- Avoid actions that may distract the driver.
- Do not speak loudly inside the vehicle.
- Do not disturb anyone, respecting the rights of other passengers.
- Do not eat inside the vehicle during the journey.
- Avoid actions that may endanger the safety of the journey.
- Be aware of the obligation to wear seat belts during the journey and comply with it.
11. The Passenger may not transfer and assign this Agreement and/or any rights and claims
arising from and/or will arise from this Agreement to any person.
12. This Agreement shall be subject to Turkish Law. In case of any disputes arising from the
interpretation and application of this Agreement between the Parties, Istanbul Courts and
Enforcement Offices shall have jurisdiction.
